CREDIT

Jan 15 2020

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Bank of America Credit Card Customer Service

Write to us

Credit card payments

Application status inquiries

Express overnight service

Credit card billing inquiries

Questions about card types

Credit card payments

Application status inquiries

Express overnight service

Credit card billing inquiries

Questions about card types

Credit card customer service
(including lost or stolen card)

Credit card activation

Credit card billing inquiries

Credit card customer service
(including lost or stolen card)

Credit card activation

Credit card billing inquiries

If you applied for a Bank of America credit card online, you can check the status of your application online. You can also check the status by calling us at 866.422.8089.

The easiest way to check your credit card balance is to sign in to Online Banking. In addition to checking your balance, Online Banking also allows you to:

  • Get a summary of your current account status, including balance, available credit and information on when your next payment is due
  • Request up to 12 months of detailed transaction information
  • Download transactions for use with financial management software
  • Make a payment online
  • Contact customer service

You may redeem your credit card rewards online or by phone.

To check your credit card rewards balance and cash in or redeem your credit card rewards online, sign in to Online Banking and select your credit card then select the Rewards & Deals tab.

To redeem your credit card rewards by phone, call 800.434.8313 and select option 2 (Mon–Fri 9 a.m.-9 p.m. ET).

To learn more about fees associated with your credit card account, sign in to Online Banking and select the link to your card account, then select the Information & Services tab where you’ll find a section entitled Fee information . You can also review our FAQs about fees or the credit card agreement you received when you opened your account.

Our fraud prevention checklist includes a number of steps you can take to help prevent fraud. Working together, we can make the strongest possible defense against fraudulent activity.

Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant’s contact information on your receipt or billing statement.

Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.

TTo access the credit card dispute process, sign in to Online Banking.

Not an Online Banking customer? Enroll in Online Banking today

Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.

If you’re having difficulty meeting your credit card debt obligations, please visit our our credit card assistance page. You may also want to review these Better Money Habits articles:

Example of fraudulent email

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

. our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately.

Schedule an appointment

Make an appointment to open an account or discuss your financial concerns at your convenience.

Financial centers and ATMs

Use our financial center locator to find a convenient location or ATM near you.

Online Banking customer?

Connect with us on social media

Privately message your name, ZIP code, phone number, inquiry and best time to contact you. Please remember: Don’t include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts.

Neither Bank of America Corporation nor any of its affiliates will ever ask you for your Social Security number, account information, passwords or PINs via Facebook or Twitter.

Credit Cards

Credit Card Categories

Learn About Credit

Manage Your Credit Card

Advertising Practices

We strive to provide you with information about products and services you might find interesting and useful. Relationship-based ads and online behavioral advertising help us do that.

Here’s how it works: We gather information about your online activities, such as the searches you conduct on our Sites and the pages you visit. This information may be used to deliver advertising on our Sites and offline (for example, by phone, email and direct mail) that’s customized to meet specific interests you may have.

If you prefer that we do not use this information, you may opt out of online behavioral advertising. If you opt out, though, you may still receive generic advertising. In addition, financial advisors/Client Managers may continue to use information collected online to provide product and service information in accordance with account agreements.

Also, if you opt out of online behavioral advertising, you may still see ads when you sign in to your account, for example through Online Banking or MyMerrill. These ads are based on your specific account relationships with us.

To learn more about relationship-based ads, online behavioral advertising and our privacy practices, please review Bank of America Online Privacy Notice and our Online Privacy FAQs.

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SOURCE: http://www.bankofamerica.com/customer-service/contact-us/credit-card/

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